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Michael O'Leary quotes

10 quotes by Michael O'Leary


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Michael O'Leary©
People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.

Michael O'Leary       
Michael O'Leary©
Nobody wants to sit beside a really fat bastard on board. We have been frankly astonished at the number of customers who don't only want to tax fat people but torture them.

Michael O'Leary       
Michael O'Leary©
I believe hiring consultants is an abdication by management of their responsibilities. If the consultant is so good at managing change, then why not hire him to run the company and do it himself?

Michael O'Leary       
Michael O'Leary©
Anyone who thinks Ryanair flights are some sort of bastion of sanctity where you can contemplate your navel is wrong. We already bombard you with as many in-flight announcements and trolleys as we can. Anyone who looks like sleeping, we wake them up to sell them things.

Michael O'Leary       
Michael O'Leary©
Every idiot who gets fired in the industry shows up as a consultant somewhere. I would shoot any consultant who came through my door.

Michael O'Leary       
Michael O'Leary©
We expect our profits to grow by 20 to 25 per cent. That’s not just good, that’s practically obscene in an industry in which few people make money. This isn’t an airline, it’s a drug baron’s business.

Michael O'Leary       



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