Michael O'Leary Quotes
Top 10 Quotes by Michael O'Leary
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People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.
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Nobody wants to sit beside a really fat bastard on board. We have been frankly astonished at the number of customers who don't only want to tax fat people but torture them.
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We expect our profits to grow by 20 to 25 per cent. That’s not just good, that’s practically obscene in an industry in which few people make money. This isn’t an airline, it’s a drug baron’s business.
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I believe hiring consultants is an abdication by management of their responsibilities. If the consultant is so good at managing change, then why not hire him to run the company and do it himself?
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Anyone who thinks Ryanair flights are some sort of bastion of sanctity where you can contemplate your navel is wrong. We already bombard you with as many in-flight announcements and trolleys as we can. Anyone who looks like sleeping, we wake them up to sell them things.
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MBA students come out with: 'My staff is my most important asset.' Bullshit. Staff is usually your biggest cost. We all employ some lazy bastards who needs a kick up the backside, but no one can bring themselves to admit it.